Original topic:

M51 Automatically restarting

(Topic created on: 09-08-2022 11:34 PM)
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Dev_Rinku
Active Level 4
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Galaxy M
From 4-5 days M51 mobile restarting automatically... What to do, only 1year old mobile showing theses type of issue my old Xiaomi mobile still working fine from 4. 5 years. And this Samsung crab showing issues after every updates.. Samsung do you listening or doing it intentionally... Next phone will not from you for sure... 
3 Comments
MridulVaibhav
Active Level 4
Galaxy M
Clear all Cache / reset your phone
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Galaxy M
I was facing the same auto restart issue on my M51 previously. I did these 2 things.

I uninstalled updates of Android system webview ( please note I haven't disabled it)
And secondly I updated Play Store from apk mirror, which brought back the Google Play System Update button in the settings. There I checked for update and it said to restart in order to apply the update.

That's it. My M51 has not auto restarted since a week. I don't know which of these 2 worked. But It's okay now.
Sometimes in this week if I felt any lag, I cleared recent apps or clicked the optimize button in device care.
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cs_member8
Moderator
Moderator
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Galaxy M

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.

There are two methods to disable the auto-restart function
Method 1: From the home screen swipe up or down to access the App Screen > Setting > General Management > Reset > Auto Restart > To Turn OFF auto-restart slide the slider toward the left.
Method 2: Go to 'Settings'>>Tap on 'Battery and device care'>> Tap on Three dots>>Tap on 'Automation'>>Disable 'Auto-restart at set times' if enabled

If you are facing this issue after installing any new application then uninstall that application.
Navigate to the Apps screen and tap on Settings>>Tap on Apps>>Tap on the desired app>>Tap on Uninstall>>Tap on OK

Reset settings: From the home screen, click on Settings>>General Management>> click on reset and then reset setting.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.

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