Original topic:

M40 is not working after recent OS update

(Topic created on: 09-17-2021 12:36 PM)
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balaji_kl
Beginner Level 2
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Galaxy M

Hi All, 

 

In the Month of April 2021 I received an OS update for my Samsung M40 and have updated the same successfully. So after this OS update my phone started getting heated up and battery started draining rather than usual. So on visiting the service center they have given me an estimation of Rs. 10000/- towards motherboard and battery replacement and also did not receive satisfactory response from the Samsung customer care team regarding the same. So this is totally disgusting as I have to spend Rs. 10000/- for the phone which was purchased for Rs. 20000/- and within 1.5 years spending Rs. 10000/-  for the defect which has not happened from my end and it was corrupted only after OS update and until that my phone was perfectly working with no issues. All this happened because of OS update. And I never expected this from a brand like Samsung. 

 

So kindly resolve this issue at earliest or else will proceed legally until this is not resolved.

 

Thanks

Balaji.k

2 Comments
Abpal
Active Level 10
Galaxy M
Ask the service center to reinstall the software.
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.  

Warm Regards,     
Samsung Customer Support    

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