M35 - OTG connection not Supported!

[sparkradar]

The M35 lacks OTG connection support atleast with Latest update, Pls fix this ASAP

I have tried different OTG ADAPTERS and hubs but still not working 😕 

[bhaas]

I have found a video on youtube... Please once check and let me know your otg connecting problem solved or not.

[sparkradar]

Thanks for your information, Will try other OTG connectors...

[bhaas]

Restart phone. Update file manager. Youtube videos for your specific problem will help you. Accept as solution.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that your device supports the OTG feature. If you are facing an OTG connectivity issue, then kindly follow the given steps:

1. Check different OTGs with your device.
2. Check another pen drive.
3. Check with genuine OTG cable.
4. Check whether the device is OTG compatible or not.

5. Check the USB connection: Perform Phone diagnostics checks through the Samsung Members apps.
Path: Samsung members > Support > Phone diagnostics > USB connection.

6. Clear data of USB settings: To clear the data off the USB, please follow the below steps.
Setting > Apps > Three dots (Appearing at the top right corner) > Show system apps > Search USB Settings > Tap on storage > Clear data of USB Settings.

7. Reset app preferences: Settings > Apps > Three dots (Appearing at the top right corner) > Reset app preferences (It'll reset the permissions of all applications)

8. Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

9. You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support