Original topic:

Issue with connecting with 5g network

(Topic created on: 05-15-2025 08:32 AM)
79 Views
sai53
Beginner Level 2
Options
Galaxy M
If I'm in 5g network coverage area my mobile is not showing 5g signals eventhrough My device is 5g supported Device
The 5g signal is coming just 1sec and it's not showing after that

1 Comment
cs_member10
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, you are unable to use 5G on your device kindly visit the given links to resolve your issue.

● 5G in your Galaxy device: https://www.samsung.com/in/support/mobile-devices/how-to-use-5g-on-your-galaxy-phone/

● Network optimization: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...
Note: kindly contact your network service provider once to make sure there is no issue from their end.

In case the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

0 Likes