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05-14-2024 08:26 AM in
Galaxy MDear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we want to inform you that while using third-party and streaming services can cause your device to heat up and drain due to high power consumption. Closing these apps may help cool down the device. However, if you still feel that your device is overheating during normal use, please follow the steps below to resolve the issue by using the given links.
Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support

