M33 phone purchased from Shop Samsung app shows as refurbished

[AJPennyPacker]

As USSD code ##786# for RTN status is blocked by Samsung, I used a third party app to check status. The M33 phone I purchased from Samsung App shows as refurbished. IMEI SV also shows 01 instead of 00. I got the same result testing with another M33 device purchsed a month back from Amazon/ Savex. An A52 phone I bought recently from Singapore shows up ad original on the third party app. 

What could be happening here?

M33 showing as refurbished

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,  
Samsung Customer Support

[santhoshpookad]

Sir I am purchased s20fe5g from Flipkart.i am visiting Samsung service centre and check imei.they told me it is activated 10 month before I purchased.but they don't give me proof.how can get a proof.flikart now rejected my refund request