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07-06-2022 04:20 PM in
Galaxy M- Mark as New
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07-06-2022 04:37 PM in
Galaxy MIf you find this helpful kindly click on the three dots and click accept as solution
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07-06-2022 05:13 PM in
Galaxy M
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07-06-2022 06:35 PM in
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07-08-2022 06:15 AM in
Galaxy M
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07-06-2022 06:48 PM in
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07-06-2022 07:21 PM in
Galaxy MThere are two things you can try. First, you could try altering the battery settings of affected media apps.
Step 1: Click Settings, then select Apps.
Step 2: Choose All apps then select your media app.
Step 3: Select Battery, then choose Unrestricted.
Step 4: If this doesn't resolve things, you can also try clearing the storage and cache of any affected app by going to Settings then selecting Apps.
Step 5: Select See all apps.
Step 6: Choose Phone, then select Storage and cache (on some phones, this may just be Storage), then choose Clear storage/cache.
Neither solution seems to have worked for most people. Because of this, your best bet remains to wait for an update for Android 12 to be made available. To check, go to Settings > System > System update. If an update is available, your phone will say so, and you’ll be able to update by tapping Download and install.
Regards,
Rachel Gomez
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07-06-2022 09:40 PM in
Galaxy MThe only thing disappointing is that the camera picture quality is not so satisfactory!
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07-07-2022 06:54 AM in
Galaxy M
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07-21-2022 03:53 PM in
Galaxy MDear Samsung Member,
Greetings from Samsung Customer Support!
Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Note. please attach the error log file within 15 minutes of the error occurring.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
