I have purchased Samsung Galaxy M31s on Oct-2020 from Amazon, in Jan 2022 after applying latest update the phone suddenly started restarting in loop and screen freeze issue. I visited service center and had to replace motherboard. suddenly yesterday(Aug. 2022)when I saw my mobile it got turned off automatically and while starting on it was showing Boot screen "Samsung Galaxy M31s logo screen" , and nothing happening, I have tried to do force stop and restart. But, nothing work, everytime it will stuck to that screen. After some time when I put into for charging but its shows on charging logo without any percentage and stuck on the same screen and nothing happening since then.
Please let us know why this is happening. There is no rough usage, physical damage or any other damage. In every 6months or 1year should we go for motherboard replacement? First time the motherboard was damaged and next time withing 6months again????How come after replacing a motherboard it only worked for 6months? So many users are facing this issue. It signifies that product is only at fault. I trust Samsung to take responsibility for this.
Same.experience , I approached local service center, they said all M series are having problem, Mine m 31 Cpu to be replaced, and advising never update system software.
