M31S-Automatic restart issue

[00MVSV00]

In that popup it asks goto out of bounds and the buttons are cancel and ok

First when i turned on phone after showing the company name Samsung it shows like this called as out of bounds.It even restarts automatically when I am doing my work in between like chatting or calling extra..........

So could you please solve the issues 

[Ehsank]

A. Clear Wipe Cache Partition.
Steps to perform.
1) Turn off the device.

(Connect with type C cable/type C earphone only for Android 11)

2) Press and hold the Volume Up key and the power button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.



B. go to safemode and observe is there same issue in safemode too
if not then problem may due to other downloaded apps
and if same issue in safemode then try to visit service centre

steps to turn safemode;
long press on power button>
long press on power off option>click on safemode >your mobile will restart and turn into safemode.

Keep in mind that in this mode only inbuilt system app will work

Meanwhile send feedback to Samsung by using get help section
GetHelp>>SendFeedback>>ErrorReport/AskQuestion>choose appropriate section

[00MVSV00]

are u sure that my memory will be safe when i perform A. or will it hard reset the entire device

[Ehsank]

100% safe, no need backup no data will loss, only 10-15 seconds process

[00MVSV00]

i will try and update you the status

[Ehsank]

👍

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and we request you kindly visit service center as your device needs physical inspection. To check for the nearest Samsung service center kindly click on the link: https://www.samsung.com/in/support/service-center/

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support