Original topic:

M31 screenshot problem

(Topic created on: 04-26-2022 06:02 AM)
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mkr1985
Beginner Level 2
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Galaxy M

Hi. I updated my phone 24apr2022 after that i tried to screenshot one message will be displayed I.e.,: can't take screenshot Due to security policy " and I have jio pos plus app ,then try to login the app every time asking permission I.e." thus app needs permission  grant the permission " message displayed how to solve 

3 Comments
Galaxy M
Its not the phones problem, the app you are using doesn't allow to take screenshot.
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mkr1985
Beginner Level 2
Galaxy M
I am not install any 3rd party Screenshot , it is inbuilt option.
But thanks for reply, I solved both problem with factory reset. Presently all are fine. Tx
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cs_member8
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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