Original topic:

M30s selfie camera help

(Topic created on: 10-30-2020 11:17 AM)
233 Views
Anonymous
Not applicable
Options
Galaxy M
M30s front camera quality is very poor. I have seen a lot of review videos on youtube and the camera quality is much better on those videos. How do I fix the quality issue on my M30s ? 
(My phone is up to date )
4 Comments
Faraz_F34_5G
Active Level 10
Galaxy M
those reviews are another form of advertisements. don't believe them
they never mention about One UI core on M series device or lack of inter speed meter, screen recording or not having secure folder. None of them ever talk about 4G+.
They are bunch of goons fooling people getting lots of views & earning.
Faraz_F34_5G
Active Level 10
Galaxy M
Selfie camera only performs good in good lighting condition or bright environment.
Last year only I reported Samsung for making my face too much reddish when background is green or some other abnormality under bulb light. Works fine when light is scattered properly (like in Sun or mercury bulb).
Anonymous
Not applicable
Galaxy M
actually i observed this only in recent update tried everything didn't fixed and came other users also has this issue. so, i think its update issue keep on sending feedback under get help. hope they fix in next.

https://r2.community.samsung.com/t5/Galaxy-M/Samsung-M30s-October-security-update/td-p/5747714
0 Likes
cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve "camera quality" issue kindly follow the given below steps:

1. Please clear data or cache of Camera Application (Tap Settings>Apps>Camera>Storage>Clear Cache/data)

 2. Reset the Device:- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset:- Settings>General Management>Reset

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support