Original topic:

M30s is strucking and restarting itself again and again

(Topic created on: 04-22-2021 12:56 PM)
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ETƎRNITY
Active Level 4
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Galaxy M
My M30s is strucking and restarting itself again and again since yesterday. It is happening again and again. After restarting its screen and camera are becoming hot. 
I tried in Safe mode also without 3rd party apps, but no use..Help me to fix this.
19 Comments
Sachin_Jagtap
Beginner Level 3
Galaxy M
same happening with me...
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Samsung_Support1
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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hpktsds
Active Level 1
Galaxy M
Tried already, but no resolution.
I feel that it should me moral responsibility of samsung to either replace or provide a solid solution to this issue, since it is happening with many M30s devices after android 11 update (atleast the service person said so).
ETƎRNITY
Active Level 4
Galaxy M
You also facing the same. Why so many users are facing this same issue. So the problem is on their side. The mobile is NOT letting to use it for 5 minutes. It keeps on restarting. Isn't it SERIOUS issue?. Unable to using the device is ignorable for them.
These guys never care! Thanks for this..
hpktsds
Active Level 1
Galaxy M
Yes exactly, I even tried factory reset and surprisingly the device restarted even during the device setup 🤣

And if you just google "M30s restarting" you will see many posts regarding the same issue (all are recent ones)
ETƎRNITY
Active Level 4
Galaxy M
What is the solution for this. How about your mobile? What r u going to do for that
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MatthewI632
Active Level 5
Galaxy M

Still working with Samsung in my country to find best way to resolve the issue...

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MatthewI632
Active Level 5
Galaxy M

See GSMArena. There are a TON of comments about this issue.

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MatthewI632
Active Level 5
Galaxy M

"I purchased Samsung Galaxy M30S via their online portal in Nov 2019 for Rs.13,999. I did not have any issues with the phone until last week. I used it for 17 months exactly.. As I was checking my emails, the phone suddenly hanged. I tried to switch it off and then it got switched on ..only to get stuck at the Samsung logo. At the authorized service center, I was asked to replace the motherboard at a cost of Rs.5482.08. I am shocked at this enormous cost!
I am disappointed with the quality of this Samsung product. I dont play games on this phone, use company provided charger only. How can the phone run into such a big issue with minimal usage..." -  Nirupa S Mogili

"Worst phone. Used it for 1.5yr and it got struck. When I visited samsung service center they told me they had to change mother board. It costed me 5.5k!! This mobile had problem only after new update. ..." - Nazia

"Yes, i thought i was the only one. Worked for exactly one year and 2 days after warranty got expired started to restart multiple times. Took it to the service center and they're demanding 7k to change the motherboard. Atrocious!" - Ranjith

"My Samsung M30s mobile hanging after software update , service centre, customer care, nobody solve the issue , they said replace mother board cost of 8000/-. ..." - Mahi

"One sudden day a week back, phone started to hang after updates. Then it started to hang and restart every 3 mins. I took it to the service centre where i got the shocking news. They told the update released by SAMSUNG is faulty and this problem will be solved only by replacing the motherboard. I told its the companys resposnibility to correct faulty updates. They told M30 is no longer made by SAMSUNG. And regarding my phon, since i was out of warranty period, i had to pay almost 70% of phone price." - Venkat

And MUCH, MUCH more!

sunketpavar
Beginner Level 2
Galaxy M

we are going to file a complaint against Samsung please provide the details 

https://docs.google.com/spreadsheets/d/1Ygav08NqqSPtjSolGfyejnZpy7omFN91Nw7IAoe1O8I/edit#gid=0

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