M30s face lock problem Don,t open phone

[Sp786]

M30s samsung 

[10300]

It is working on my M30s, it is a bit slower than before but it is working.

[cs-member13]

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.

1 Setting
2 Biometrics
3 Security
4 Face recognition
5 Add an alternative look.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support