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12-30-2019 10:18 AM in
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12-30-2019 10:24 AM in
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01-01-2020 10:43 AM in
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05-29-2020 04:10 PM in
Galaxy MFactory data reset doesn’t work... I tried it...
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08-03-2020 03:34 PM in
Galaxy MI did it, but of no use :(
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12-30-2019 11:03 AM (Last edited 12-30-2019 11:03 AM ) in
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12-30-2019 11:34 AM in
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12-30-2019 03:06 PM in
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01-04-2020 04:14 PM in
Galaxy MHi there,
Please perform the following steps:
> If any screen guard/tampered glass/protection film is available then first disable the fingerprint settings and then remove the screen guard.
> Once screen guard is removed now register the fingerprint again and check the issue
> If problem does not get resolved, run the device in Safe mode and reconfigure the fingerprint.
> If issue still persists, create data backup and reset the device.
> Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the center and corners have been fully scanned.
>Reset the device settings by navigating to Settings >> General Management >> Reset >> Reset Settings.
>Check your device issue in Safe mode.
For rest of the issue, please register your concern in Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).
Regards,
Team Samsung Members
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03-30-2020 06:53 PM in
Galaxy M