Original topic:

Jio VoLTE not working (data works however) when there is a second SIM ON

(Topic created on: 03-12-2021 04:56 PM)
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kenomatic
Active Level 2
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Galaxy M

As mentioned in the title, I am facing a weird issue. Here is a breakdown of it.

 

1. Was using Jio (slot 1) and BSNL (slot 2) on Lenovo phone.
2. Moved the two SIMs to Samsung M30s.
3. Jio - Data works. But calls won't. Whenever I try to make calls, the device immediately disconnects and shows `Network busy`. And sometimes shows `IMS services keeps stopping` message.

 

The only way I could make Jio voice work is if I disable BSNL SIM from the settings.

 

For reference, these are all the brute force attempts I have tried so far,

1. Tried swapping the SIM slots.
2. Turning off and turning on a thousand times.
3. Wiped the cache partition twice.

 

Settings tried,

1. Network mode - BSNL - 2G Only. Jio - LTE/3G/2G (auto connect)
2. Network mode - BSNL - 2G Only. Jio - LTE Only.
3. Turn ON and OFF the `use mobile data during calls` setting.
4. Changing the preferred sim back and forth.

 

I am not able to use the code `*#*#4636#*#*` either. It simply dials. In One UI 3.0, the VoLTE settings is missing too.

 

I have spent almost a day on this, I contacted Jio, Samsung, and BSNL. None of them can provide a solution. Can someone please help me figure out the issue?

12 Comments
kkkmm
Beginner Level 2
Galaxy M
jio volte not come so incoming and outgoing calls, messages not working
0 Likes
Sivtej
Beginner Level 3
Galaxy M
I also facing exactly same issue..kindly help me..
0 Likes
rkg5566
Expert Level 5
Galaxy M
I'm unable to find VoLTE setting?
0 Likes