Original topic:

Whatsapp effects option not shown

(Topic created on: 03-09-2025 11:36 PM)
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Members_lJ9tAM1
Beginner Level 2
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Galaxy M

I recently installed WhatsApp on my Samsung M13, but I noticed that the Effects icon and background filters are missing during video calls. I've already checked and confirmed that the feature is enabled in privacy settings.

 

I also tried: 

Force stopping the app

Clearing cache and data

Reinstalling WhatsApp.

Despite all this, the effects are still missing. However, when I installed WhatsApp on another phone, the effects were available and working fine.

 

Is this a known bug with the M13, or is there a specific setting I need to adjust? Would appreciate any insights or solutions!

2 Comments
mranuragi
Active Level 5
Galaxy M
Some devices will not support video call effects due to certain camera app limitations, please check in the camera app settings once if they are enabled to be used in other video calling apps also
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cs_member8
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you are our valuable customer, we will surely try and help you with this. But since it is beyond our support boundaries we cannot support any third-party applications. Kindly contact the respective application helpline, and they will provide you with the exact information regarding this.

Warm Regards,
Samsung Customer Support

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