Original topic:

Issues with green line

(Topic created on: 09-22-2024 10:28 AM)
814 Views
DurgeshKumarNigam
Active Level 3
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Galaxy M

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Suddnly Green line show in my phone Galaxy M52 5g ,Today 22sept2024 time 10:23am
 


7 Comments
am_e_gh211
Active Level 5
Galaxy M
Samsung support team will help you mentioned issue and move to samsung service centre for further replacement or repair of the device .
If you understand click the 3 dots and solution accept
Galaxy M
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broMango
Active Level 6
Galaxy M
Welcome to the scammed by samsung club. Pay samsung 7511 to get it replaced or buy a brand new non samsung phone.
goodthings
Expert Level 5
Galaxy M
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
goodthings
Expert Level 5
Galaxy M
Your's most welcome to here.
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cs_member10
Moderator
Moderator
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Galaxy M

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.

Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support.

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AMASUBM
Active Level 1
Galaxy M
Iam also having green line appearing & disappearing in my samsung galaxy A73 5g after August update.
I have reset the phone but still problem persists
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