Issue with Hostspot

[suhasw78]

Hi Samsung,

I purchased Samsung M35 mobile in January. I use Mobile's hotspot continuously due to my work. I observed that, after use of 2-3 hours (period is not fix) any device that connect to hotspot lost it's internet connection. After turning off and on hotspot on mobile, it start working properly. Also if hotspot is in ON state and if we turn ON Bluetooth, again same issue happens. I think this is bug in hotspot feature. Samsung please look into this.

[BSP121]

Facing same issue on M34

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would like to inform you that the automatic disconnection of the hotspot feature is a safety mechanism designed to protect the devices. When used for extended periods, especially if the device is overheating, the hotspot will automatically turn off to prevent any damage or risk and internet disconnect automatically.

Meanwhile you can follow tthe below given steps to resolve your issue.

● Forget the Network: Settings>Connections>Wi-Fi>Wi-Fi network> Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.

● Reset Network Settings: Settings>General Management.>Reset>Reset Network Setting.

● Restart the Router and Mobile Device: → Switch off your Router (at the wall or with the power button on the router) and wait for 2-3 minutes before switching it on. While you're waiting, press the Power button on your mobile device and select Restart.
→Once the router has been successfully connected to the internet again, try to connect to your network on your mobile device.
→ Make sure there is no interference between the router and your mobile device. Concrete walls, fridges, and microwaves can all interrupt the Wi-Fi signal.

● Disable flight mode:→ Kindly check and disable the Airplane/Flight Mode on your device.
→Check Flight Mode by swiping down notification panel on your device with two fingers to access all of the Quick Settings.
→Find the Airplane/Flight mode option and turn it off.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password advice you to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[SiddharthChaudhary]

No Samsung,user is saying that no internet on this WiFi the problem is with the device hotspot. I am also facing the same issue with hotspot the other device shows no internet.