Internet is very slow in Samsung m31s like 2g network eventhough having very good signal speed in this mobile is 0.5 mbps download speed and 2mbps upload speed and i place the same sim in realme phone in that speed results are 20mbps download speed and 25mbps upload speed really there is problem with this Samsung mobile please fix it in update otherwise i will not recommend Samsung to anybody
Hi, if you are using Airtel, I guest you to use 'select current network' and restart the mobile. Other then that, check you have done some custom settings in limit or speed in Network.
Internet is very slow in Samsung m31s like 2g network eventhough having very good signal speed in this mobile is 0.5 mbps download speed and 2mbps upload speed and i place the same sim in realme phone in that speed results are 20mbps download speed and 25mbps upload speed really there is problem with this Samsung mobile please fix it in update otherwise i will not recommend Samsung to anybody
We apologize for the inconvenience caused to you. Kindly follow below given steps in order to resolve the issue:-
1. Reset and set new APN:- Settings >Connections >Mobile networks >Access point name >Reset to defaults >Reset. How to set new APN :- Settings >Connections >Access point name >ADD >Tap on Name >Enter the Name >Tap on OK >Tap on APN >Enter the APN >Tap on OK >Tap on Menu >Tap on Save.
2. Reset the device - Before resetting, kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. How to reset: Settings>General Management>Reset>Reset settings: Reset all settings to their default.
After performing above steps if the issue still persist kindly send us the screenshot, videos and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application:- Samsung Member Application > click on get help > send feedback > error report, so that we can help you out to solve the issue.
