We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
I have also reported this issue almost over month back but still no reply from samsung.. If more and more users highlight the issue , faster it might be resolved.. Waiting desperately for the solution
I have also got the same reply.. Let's hope for the best.. Waiting for the next update desperately.. If you get any resolution pls keep me posted and I'll do the same.. Thank You
