Original topic:

Hotspot problem with my m34 5g

(Topic created on: 04-04-2024 03:41 PM)
285 Views
Urstruly_Sumanth
Active Level 7
Options
Galaxy M
I don't know why but every time when I turn on the Hotspot the connected devices were getting disconnected after sometime and it happens every time and in my laptop it says security key was changed but it will connect after I type the password(I did use the same old password ) and it gets connected. So please resolve my issue thank you. 
4 Comments
AJAB_MORIA
Expert Level 5
Galaxy M
Suggestion: Reset all network settings.
0 Likes
Galaxy M
I did tried that one also but it didn't work out
0 Likes
souvik22ff
Active Level 8
Galaxy M
But this I not faced
0 Likes
cs_member8
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, kindly perform the following steps to resolve your issue.

Forget the Network: Settings > Connections > Wi-Fi > Wi-Fi network > Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.

Restart the Router and Mobile Device.

Reset settings: Settings > General Management > Reset.
Reset network settings: Reset Wi-Fi, Bluetooth, and other network settings to their default.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

0 Likes