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04-02-2024 09:16 AM in
Galaxy M- Mark as New
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04-02-2024 07:26 PM in
Galaxy MDear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, we would request you to kindly perform the following steps to resolve your issue.
Battery charging tips and precautions
Do not place the device on the wireless charger when conductive materials, such as metal objects and magnets, are placed between the device and the wireless charger. The device may not charge properly or may overheat, or the device and the cards may be damaged.
Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers including car chargers or cables may cause performance problems or damage the device.
If the lower part of the device overheats, it could be because the connected USB cable is damaged. Replace the damaged USB cable with a new Samsung-approved one.
Usage of a mobile phone when charging may cause heating issues. So we recommend you avoid usage of mobile phone while charging.
Do the following when the device heats up:
Turn off Wi-Fi, GPS, Bluetooth, etc.
Turn off unused functions like Wi-Fi, GPS, Bluetooth, and location settings when not using them.
On the home screen swipe down the notification panel.
Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
Decrease the screen brightness
If your device is heating, decrease the screen brightness sometimes high brightness levels may cause the heating issue.
Close background running apps
When running multiple applications, the processor processes more tasks and as a result, additional heat is released from the device. This happens with most electronic devices (even computers/laptops), including the devices of other manufacturers. Close all applications not in use. This can be accomplished by using the recent application button located to the left of the home button.
Uninstall the unnecessary apps:
Too many apps installed on the device may cause the device heating issue. Uninstall the unnecessary apps if not using them.
Long duration of graphics-intensive gaming sessions
Long duration of graphics-intensive gaming sessions may cause the heating issue.
Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
In case the issue still occurs kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
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04-03-2024 09:35 AM in
Galaxy M- Mark as New
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04-04-2024 08:53 PM in
Galaxy MWhenever Your phone Get heated,
Your networo automatecally switched 5G to 4G,
It same with me,
Even while playing games whenever my phone heat its switch 5g to 4g.
this issue arise in my phone after android 13 update.

