Visited Samsung Service Center on 06.05.2020 and explained some major problems in my M30s and are given below:- 1. Flash is missing while camera in 48 Megapixels mode. 2. Location update in maps is very poor and not accurate most of the times. Never Navigate properly. 3. Overheating near to earpiece area, while charging or calling. 4. Battery consumption is 15 to 20% in standby mode, while my three years old Mi phone consumes only 1% for the same period. 5. Applications freezes in between.
They listened all the problems and confirmed that all the problems would be resolved after reinstallation of software.
After my "yes" about software reinstallation , they asked me to come after one and half hour. They once again assured me that all problems you shared would be resolved after reinstallation.I was very happy at that moment.
They reinstalled the software and surprisingly nothing has changed.
The problems are still existing in M30S.
They have no idea what the customers are facing and what to do with these problems in M30s.
They just advised me to call the customer care on toll free number only because they have no specific solutions.
Another surprise for me and will be for all Samsung users,they advised me never update the software via OTA.
They all are helpless. They have no idea of real problems and what the customers are facing, for them reinstallation of software is ultimate solution.
I think reinstallation is just eyewash and without new update or software patch the problems will not be resolved. I have shared all the problems associated with M30S and all log files timely with Samsung. (since 16.10.2019).
Now it is a universal truth that Samsung never works on Software. Most of the mobile companies are better than Samsung in this context.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > send feedback > error report/ask questions).
