Having issues with connecting 5G network

[TSV7344]

I have SM 52 5G and input 5G sim in device and still i am unable to connect 5G. Please Give me latest update of samsung atleast i can enjoy 5G network in my so called 5G DEVICE.

[goodthings]

Your's most welcome to here.

[Aman_Pati_2007]

Which Network You are Using ?

[TSV7344]

I have been using JIO 5G and bought this device since it launched new in 2021, and they gave a 5G title to this phone, and still, i am unable to use 5G service. I just want a 5G service run smoothly in my device

[Aman_Pati_2007]

What Is The Cost of the plan You Bought ?

[Aman_Pati_2007]

Does the Plan Support True 5G?

[TSV7344]

The cost of the plan is 350, and it supports True 5G. Also, i have checked in other devices like S22 ultra, and it supports True 5G in the same PLAN. Any other verification you need ,it's just now a device problem.

[Aman_Pati_2007]

The 350 Plan Should Give You the 5G support

[Aman_Pati_2007]

Also Check That If You Are Using Power Saving Option Then Switch It Off. And Then Check Again If the 5G issue Persists.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, you are unable to use 5G on your device kindly visit the given links to resolve your issue.

How to use 5G in your Galaxy device: https://www.samsung.com/in/support/mobile-devices/how-to-use-5g-on-your-galaxy-phone/

Network optimization: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support