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Original topic:

Having green line issue on my phone display

(Topic created on: 09-15-2024 10:00 AM)
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Galaxy M
Hey samsung, I am having a green,pink and white line on the display since 15-04-2024
I am not happy with your phones now days 
My friend buy new samsung s23 fe 5g and after few days he also got a green line in the centre of the display.


You should do something about prices about screen replacement. Because not everyone have enough money to replace the screen
So, Please consider my request 🙏


4 Comments
goodthings
Expert Level 5
Galaxy M
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy M
Your's most welcome to here.
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Solution
JSS28
Active Level 7
Galaxy M
Why replace just use it
Even I have 1 green line nobody knows the reason behind it
It appears out of nowhere and even after replacing display u have chance of getting it again
But yeah as u said everyone doesn't have money for screen replacement so Samsung should give free screen replacement only to green or pink or white line people
cs_member10
Expert Level 5
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We want to inform you that it is our best endeavor to provide you with an impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized. The issue could occur due to usage and various factors, in case there is any kind of issue then we are always helping our customers to resolve their issues. If you facing a line issue on devices, kindly perform the following steps to resolve your issue.

Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue still occurs, please visit the service centre for a physical inspection of your device. If the charges applicable for the repair which will confirmed by the service team, they will provide you with original parts with genuine cost with a service invoice. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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