Original topic:

Having charging issue with original company charger

(Topic created on: 07-08-2023 05:19 PM)
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Arya19
Active Level 1
Options
Galaxy M
My device (Galaxy M53 5G) suddenly stopped charging with the Samsung charger and the phone is having issues even while reading the OTG cable. The charger does charge other company's phones but when I plug it to charge my phone it does not charge. 
Also when I restarted the phone to check if this resolves the issue, I get notified 'Software Updated' even though I have set the update settings to manual download. Last updated date according to phone is July 8th, 2023
17 Comments
Arya19
Active Level 1
Galaxy M
I have charged with other company's charger and my phone charges perfectly and shows green animation when plugging in.
So I don't think that my charging port is damaged.
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SrajTech
Expert Level 5
Galaxy M
May be cable has some problem
Use Samsung adapter with new Samsung cable
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Arya19
Active Level 1
Galaxy M
Used different samsung charging cable but still not working
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SrajTech
Expert Level 5
Galaxy M
Take the cable and adapter to service center and get it checked
cs_member10
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please visit this mentioned link to resolve your charging-related issue: https://www.samsung.com/in/support/mobile-devices/my-galaxy-device-is-not-fast-charging-how-do-i-fix...

However, you can also visit bit.ly/3l9Cksp to know how to optimize mobile charging.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application>Support>Type your query>Ask a question/Tap an error report>Send)

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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unadkatja
Active Level 3
Galaxy M
Change your charging port.i have same problem last week.after changing it works fine.
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AgPrince
Active Level 6
Galaxy M
I'm also facing the same issue now with my A52s
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Galaxy M
I am also using the Galaxy M53 5G but I don't face any of the problem and my last update date was 25 June 2023.
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