Original topic:

Having ad. Issues.

(Topic created on: 04-02-2024 07:26 PM)
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_Adi_tya
Active Level 1
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Galaxy M
Whenever,I leave my handset. After I get it an open I saw a adds on it which is a issue that I have been facing it is too irritating.
And the device take nearly 3.15 hr to charge even if i am using superfast charger of 25w. 
I it really a super fast?? 
But why i am facing this problems. This mobile has not 4 months also completed till now. 
The worst experience i facing ever. I i'm paying then what is this??
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10 Comments
Galaxy M
Which phone you have. I have 4 samsung devices
1 J2 Core
1 F41
1 F14
1 S22

I haven't seen any such issue in all these devices of ads comming up.. This might be any app you might have installed that is showing ads.
About charging speed check with any other 25w charger whya speed you get is its normal aroud 2 hr from 0 to 100 if not get your phone checked at service center its under warranty as you said its 4 month old.
_Adi_tya
Active Level 1
Galaxy M
Yhhh i have m34 but add are showing from today but the charging problem is from beginning
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Galaxy M
Ok so about charging go to the service center hand get it checked might be the issue with the charger. And about ads what type of ads are coming up. Are those samsung ads lesding to samsung product page or any random ads.
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_Adi_tya
Active Level 1
Galaxy M
Its random adds 1712106722142.jpg1712106722189.jpg1712106722232.jpg
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_Adi_tya
Active Level 1
Galaxy M
Very irritating even a handset have not 4month complete still that whyyy???
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Galaxy M
And pleas check if you have enabled super fast chargin in your device from battery> charge setting> super fast charging enable it.
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Galaxy M
No it's about samsung global charging option u need to switch off it in settings type in settings samsung global menu will open
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cs_member10
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue. However, we are taking your valuable feedback regarding this.

Galaxy device slow charging issue: https://www.samsung.com/in/support/mobile-devices/my-galaxy-device-is-not-fast-charging-how-do-i-fix...

Galaxy device advertisement issue: Disable the Google ads:Path: Settings > Google > Ads > Opt out of ads personalization > Disable.

Disable Google ads settings:Path: Tap on Ads by Google > Add settings > Disable Google ads settings.

Enable pop-up blocker:Path: Internet browser > Settings > Advanced > Enable pop-up blocker.

Contain ads function. Kindly check the Contain ads function while downloading any app from the Play Store. (If any application contains ads then it is mentioned under the name of that application while downloading from the Play Store).

Samsung Account Privacy Settings. First things first, the best way to avoid ads on your Samsung Galaxy phone is by stopping them before they start. Samsung’s ads are all opt-in, so being vigilant during set-up can help you avoid them. You can find the opt-in for ads option in the setup of your Samsung account. The ‘use the customization service’ toggle will enable personalized promotions on Samsung apps. This won’t fully disable ads but will stop them from being personalized with your data.

If you missed this option during set-up, you can still opt out of personalized ads by following these steps: Settings> Samsung Account> Security and privacy> Customisation Service> Customised ads and direct marketing to turn off.

Block ads from Samsung Internet: Samsung Internet app> Tap on the 3 lines icon> Ad blockers> Download a suggested ad blocker> Now you are protected from ads.
Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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_Adi_tya
Active Level 1
Galaxy M
What????1712131465245.jpg1712131465329.jpg
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