Original topic:

Green line on M34 after OS and UI update

(Topic created on: 07-25-2025 03:06 PM)
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JCSR
Beginner Level 5
Options
Galaxy M
After update to Android 15 and UI07, I am getting Single Green Line on Display of Galaxy M34. It pops up anytime. Remains for 10 minutes to 30 minutes and disappear automatically. It reoccurs anytime atleast once a day. Please advise.
6 Comments
BiRdMaN
Expert Level 5
Galaxy M
Visit the service center
goodthings
Expert Level 5
Galaxy M
Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.
goodthings
Expert Level 5
Galaxy M
You're welcome to here.
ram_ram
Expert Level 4
Galaxy M
Samsung service center and samsung customer support don't provide free replacement send email to Samsung care try
cs_member10
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off. Kindly power buttons on the device after by pressing power for 5-7 seconds.

● Reset the device:
Note: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember Google password before resetting the device because it required during initial setup. If you don't remember the password, then reset (Forgot password) your google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

Krishan15
Active Level 10
Galaxy M
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