Green line issue

[alby123788]

I am getting green, pink and white vertical lines since the last update (January). I purchased this phone only 2 years back, exactly on January 2022.

It is very dissapointing that a huge company like samsung is not properly responding to the complaints.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue by the given links.

Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Thobha]

Hi samsung customer support..please confirm if the green line will be fixed after doing all the things u have mentioned... can u accept a challenge that this green line is not because of samsungs faulty hardware/software issue... first stop fooling customers ... its a watste to call ur cuatomer support who act like goons and dumb who doest know anything... al they know and tell is ,as per samsung policy u will not get display replacement and u need to pay . We dont give any gurantee on samsung phones that it can be used beyond 1 year....

[AGalaxyuser]

You need to visit Samsung authorized service center and tell them your problem. They will help you to solve your problem.

Accept it as a solution if it's helpful for you.

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[alby123788]

Went to authorized service centre. They are saying that they didn't get any notification from samsung.

[Thobha]

Guys please don't waste ur time calling Samsung customer care . They wil treat badly and say no free screen replacement and also won't admit samsungs faulty software issue. Instead they are asking and persuading to pay for the display replacement saying it's a electronic device so these things will happen .. please check the below message from a customer who had faced similar issue..

I had this problem with my M52 last year due the software update of security patch level August 1, and I'm getting the screen of my m52 replaced for free. It's currently in the service center for repair. This post will definitely help you:
https://r2.community.samsung.com/t5/Galaxy-M/Galaxy-M52-GreenLine-issue-solved-Samsung-service-centr...

Just make sure that you visit the service center and get a job sheet number for your device regarding this issue. After that, download National Consumer Helpline app from play store and create a grievance. After submitting the grievance, you will receive a call from Samsung within the next day or two days after you've submitted your grievance. Do all of these within 30 days after you generate a job sheet number since the job sheet number is available for 30 days only and you'll have to get a new one if things are not done on time.