Recently, I'm facing a bug with phone's speaker. After taking a call through headphones, phone acts as if the call is still on. Any Media played is only heard through onscreen speaker and not the Speaker grid as it supposed to be. Restarting the phone solves this issue. But again the problem arises when we use headphones during a call. Resetting the device, had temporary resolution but did not solve the issue either. The issue is back in few days. This seems to be causing after the last update.
Be assured below given steps would help you out to solve the issue which you are facing with speaker :-
1) Disconnect all accessories like, selfie stick, headphone, Bluetooth, etc. 2) Check device volume settings:- Settings > Sound & vibration > Volume. 3) Check mute all sound option;- Accessibility > Hearing enhancements > Disable Mute all sounds (if enabled0.
If issue still persists kindly send us the error log file within 15 minutes of issue occurrence. Steps: Samsung member > get help > Error reports > Select Symptom > describe problem > Send.
