Galaxy M31s video call echo report

[Nish19]

My Samsung galaxy M31s got firmware update on 7th Dec 2021. After getting updated phone is creating issue of Echoing in video calls in mediums such as Whatsapp, Facebook messenger, Google meet, Zoom etc. Now a days most of everyone's work is going online and personally I have to work on video calls everyday minimum around 8 hours. It creates trouble while working, customers are hearing their voice back. I have updated all applications from playstore. Still echo issue is not getting solved in video calls. Tried Safe mode as well but no improvement.

Request to samsung to solve this bug in firmware update.

Lot of customers are facing the same issue after last update. Please kindly help if anyone can do anything regarding the same.

[Ritesh_Rai]

I'm also using Samsung Galaxy M31S , and facing the same difficulty. For me even on the normal call the caller is hearing the ECHO. Requesting SAMSUNG to kindly look into the issue

[Nish19]

Please people facing same issue keep putting hashtags to display on Samsung server to improve it asap.. post maximum complaints whoever is facing it.. Because issue becomes untolerable for online workers who have video calls in routine.. Please #samsung improve the problem and send update immediately regarding the same issue 🙏🏼

[knbalakrishnan]

Echo problem when. Using with Samsung 31S phone with google meet

[Nish19]

Got new update with solution of above problem. Finally issue is solved. Whoever is finding problem in video call, please go to software update and search update and install it

[muaz7]

I am still having the problem. Cant get newer version.  it says the one i have is the last update. Which was on 16 dec.

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same.

We would like to inform you that, Samsung is aware of the symptom which may appear on Galaxy devices.

To resolve this symptom, Samsung is scheduled to release a software update soon. Therefore, please check for updates to your device software regularly via the FOTA. (Settings > Software update)

To ensure the best experience, Samsung encourages all users to keep software and applications up to date at all times. Samsung is committed to providing the best possible mobile experiences.

Thank you for writing to us.

Warm Regards,
Samsung Customer Support.

[muaz7]

Cant u release the previous version until u fix the new version?

[Samsungm32rudra]

I have check that we are not alone. Lot of user facing the same problem. However i tried all kind of networks but till the same. This is specific to video call i think. If i make normal audio call or make a video recording/ make a audio recording all looks good. So this is not a hardware problem. I am currently updated to android 12. All app updated. This is specific problem while on video call via any app. Voice cracking other party cant hear me properly. Though i can hear them clearly. So i am guessing what to do now