Original topic:

Bug Report

(Topic created on: 12-24-2022 06:11 PM)
389 Views
Mohit_Sarsuniya
Active Level 5
Options
Galaxy M
Hello Samsung 👋!
I am using Galaxy M53 5G which has got OneUI 5 update on December 1, 2022 and since then I have noticed a bug that I'll explain in details.

I was playing YouTube and paused the video and after screen timed out, I unlocked the phone with my fingerprint. And I tried to play that Youtube video but my screen touch doesn't work but my navigation buttons are working properly by which I went back to recent and then launched the Youtube from there and then I played the video. Please fix this bug 🐛.
4 Comments
UserAdik
Expert Level 5
Galaxy M
Update again Wapas update kar
0 Likes
waseembepari
Active Level 2
Galaxy M
Same problem in my m52 device also after updating one ui 5.
Hope in next update samsung will slove this problem.
0 Likes
ursJAR
Active Level 3
Galaxy M
That one Update was super buggy. All Samsung Apps are just freezing. Feels no underlying issue. But momentarily freezes for sometime. Enough to get frustrated. Regret I updated. Note10Lite here
0 Likes
cs_member8
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support