I have been using a Galaxy M31 for 4 years without any issues until last week. I was even recommending others to buy Samsung because of this phone. The battery and everything else still work perfectly fine. However, starting last week, my phone has been continuously restarting. It doesn't happen too often, but it restarts suddenly while I am using it. I performed a hard reset today to see if any apps were causing the issue, but even after the reset, my device has restarted 3 to 4 times. I need a solution for this problem. Please provide a solution for why this continuous restarting is happening.
Kindly go to service center for replace mother board. It's maybe mother board issue. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
How this will be mother board issue I have seen other post also they are mentioning same thing that the restarting is happening from last two week in m31. Since there is no updates also for m31 for past 3 months. How this will happening to all the users suddenly. I have tried hard reset and everything.
I have the m31 and i am not facing this issue. Earlier batches of m31 had a motherboard issue where the phone will start boot looping after 2-3 years. You are having the same issue.
Also backup any important data, you'll never know when your phone may die completely
As per your query, you have already done the possible troubleshooting steps on your device, we would request you kindly visit the service center and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.
Service center person asking to change mother board for Rs.8000-00 approx. What is the fault of phone owners. samsung have to change faulty mother boards for free.it's affecting many samsung mobile users
Do we have any update from the users of M31 if replacing the motherboard, actually resolved their issue completely. If yes, then for how long have they been using the phone now without auto restart issues??
