Fingerprint Sensor Not working

[Benilton]

For quite a few days now, I am facing 'The fingerprint sensor is not responding' issue in my m20. While tried to use diagnostic process to get a solution, I got to know restarting may resolve the issue and it actually did. But this problem keeps coming again and again, for example, just today I headed this problem around 10 times and restated my phone 10 times! This is very irritating. I need a permanent and effective solution. Please help!

[Anonymous]

I THINK YOUR SENSOR IS DEAD ..... YOU SHOULD TAKE YOUR PHONE TO YOUR NEAREST SAMSUNG SERVICE CENTRE TO GET THE SOLUTION 🙃 .... AVOID TAKING YOUR PHONE TO LOCAL REPAIR SHOPS ....

[Benilton]

Ok...I will do it soon. Thanks for the suggestion!

[Anonymous]

MY PLEASURE....😊

[Anonymous]

Some sensor doesn't respond if unused for more than month , we have to again add fingerprint

[Benilton]

Actually I use the fingerprint sensor daily for definitely a lot of times. One day suddenly the problem arose, and after that as days pass by, the number of the same problem occuring in a day increases only. Hence I don't think it was unused. But anyway I removed the current prints and registerd them again but the problem keeps happening.

[cs-member11]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.

If your fingerprints fail to unlock the phone, and you are asked to type in the lock screen password, follow the steps to resolve the problem:

Have you check your fingers:

Ensure that your fingers are clean and dry.

Note: 1: If the skin on your fingertips is peeling or cracking, or your fingerprint is difficult to capture, the fingerprint ID on your phone may not work.

2: If your fingerprints fail to unlock the phone while the phone is recharging, remove it from the charger and try again. If you are charging the phone with a charger and data cable from other brands when you use fingerprints to unlock the phone, they may interfere with the fingerprint sensor and cause the recognition to fail.

Clean the fingerprint sensor:

Clean the fingerprint sensor with a soft cloth. Make sure the fingerprint sensor is dry and free from any debris that may cause the sensor to be unable to recognize fingerprints.

Remove fingerprint and set up fingerprint again:

Remove the current fingerprint and set up the fingerprint again. When you touch the sensor to set up your fingerprint, make sure you set the entire fingerprint, including the outer area of your fingertip. Setting the entire fingerprint area enables successful fingerprint recognition with any grip.
Please follow the below steps:
1). Remove the fingerprint and add a new fingerprint.

2) Check for Software Update using the steps:
Settings >> Software update >> Download and install>>Check for software
update >> If Software update available>>Download>>Downloading
updates>>Install now.
Note: Your phone will restart after the update is installed.

3).Please reset all device settings using the steps"
Apps>settings> general management>reset all settings
Factory data reset: Reset your device to its factory default settings. This will erase all data, including files and downloaded apps.

Kindly create a data backup of your device via the smart switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

Remember the google password before resetting the device because it is required during the initial setup.

If you do not remember then advise to reset (Forgot password) the google account.
For this; Open Gmail (https://accounts.google.com/servicelogin)>>Select forgot password>>Select "try another way" like mobile number, security question, etc.>>Select Next>>Enter a new password>>Tap on Next.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[kama00000]

Hi

[kama00000]

Hello