Original topic:

Edge panel, biometrics not launching

(Topic created on: 07-27-2024 12:06 PM)
408 Views
User0987
Beginner Level 2
Options
Galaxy M
On my Samsung galaxy device with 6.1 one UI and android 14, edge panel and biometrics are not launching.

  • Phone is not unlocking by face lock, there used to be a flicker around the front camera to scan the face when I turned on the screen, it's not working anymore, I feel its an OS or launcher issue, since I ran the diagnostics, face lock and fingerprint is working well there. 
But when I try to unlock phone with fingerprint sensor it doesn't react or I don't see anything happening on the UI. 

  • Similarly, the edge panel is not appearing on the screen even if I enable it in the settings >display > edge panel 

I have tried to troubleshoot by looking out for the resolution on the Samsung community and support. The edge panel handle transparency is set to be visible. 

2 Comments
smitrautt
Active Level 1
Galaxy M
try getting a backup of device and resetting it if nothing is working
cs_member10
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

0 Likes