Finger print sensor is not working on my M30s device suddenly. It was working fine and all of a sudden when i unlocked my device it is showing "Fingerprint sensor is not responding". It worked for sometime and stopped working and then when i started my mobile it worked for few minutes. Now it is not working.
Tried restarting, cleared cache partition, Cleared security app data, restarted to safe mode and tested, pressed *#0*# and did finger print test. It shows "Cannot found Data log!!"
Software updated done on June. No recent updates. Is there any m30s users facing same issue?
To resolve "fingerprint" issue kindly follow the given below steps:-
1. Try after register a new fingerprint. To register a new fingerprint:- Settings> Bio metric and security>Fingerprints > Continue > Set secure screen lock > Start with center.
2. Reset the device and before resetting the device make sure to create backup of your device via Smart Switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite Settings > General Management > Reset.
After performing the troubleshooting steps if the issue still persists, kindly get back to us with additional information- Error log File, Video or Screen-shots. This will help us to further investigate and resolve your concern (Samsung Members app > Get help > Feedback > Error report/ask question). Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
I went to service center, they are saying that there is some water logging in charging port so the fingerprint sensor is not working properly and they are asking 1500Rs to replace the charging port. But I dont have any other issues. I'm not sure how they are saying water logged. Can anyone help?
I went to service center, they are saying that there is some water logging in charging port so the fingerprint sensor is not working properly and they are asking 1500Rs to replace the charging port. But I dont have any other issues. I'm not sure how they are saying water logged. Can anyone help?
