Original topic:

Facing problems in M31

(Topic created on: 07-02-2021 06:40 AM)
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SubhankarRout
Active Level 9
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Galaxy M
I'm using Galaxy M31 and its updated to latest software. Its right now more than a year and i never faced restarting issues or nattery drainage . 

1.All of a sudden since last 7-8 days I've been noticing that now a days the even while doing small tasks , around 4.2gb of RAM is being used while earlier even with gaming and photography at max 3.7 gb of RAM was getting used. 

2. YESTERDAY night, I just turned off the data and made a call and after 3-4 rings the Phone restarted.
This is for the first time I'm facing such a thing . What could br the problem ?

3. Yesterday night while sleeping at 12:20 my battery was at 86% but when I woke up today 6:00am it was at 78%s .. Again this is also the first time I'm facing this.... Now tye battery even drains faster than usual ....

After the June update battery was excellent and it gave me more SOT than usual and even heating was less but now SOT has reduced and battery drains faster ....


11 Comments
SubhankarRout
Active Level 9
Galaxy M
That's pathetic bro ... see our complain was show charging ... they said port and charger break is damaged and motherboard has water damage even though its water resistant .... secondly they do such updates because they want to force people to upgrade to new devices ....

Third thing the cost of repair is too high .... 16k for motherboard, 1899 for charging port, 2299 for charger .... .....
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cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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