Original topic:

Facing Mobile Data Issues On My M51

(Topic created on: 12-20-2021 02:13 AM)
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RawVKiran
Active Level 3
Options
Galaxy M
Facing Mobile Data Network Speed Issues From Last 2 Weeks with Airtel 4G, i Tried With Jio and Got the Same Result..
I Keep my Data Turned On most of the time, when i try to Surf Internet, YouTube ,Ott , social media Apps are Running Very Slow. Turning On/Off Flight Mode is Working..But Tired of doing that, Please Help Me.
14 Comments
Edwin7878
Expert Level 5
Galaxy M
Reset network setting bro
Go to setting>> general management >>> reset >>reset network setting
sekhardark
Active Level 5
Galaxy M
Access point also check and network should in LTE,3G,2G
proffesor
Active Level 6
Galaxy M
Almost user facing same issue, same i have done by switching from Airtel to Jio but same rubbissh slow speed,

Its M51's internal issue, either CA or network optimization through software update require,

But fckng scamsung not doing it
RawVKiran
Active Level 3
Galaxy M
Yes..This is Really Bad, Frustrated myself
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krishjeni
Active Level 4
Galaxy M
I also facing same issues
Galaxy M
yess same issue suddenly internet speed dropping also connection power is dropping whenever i turn on mobile data... started happening from few weeks ... issue is increasing !! I use Vi and Airtel facing the same in both... also suddenly 4g turning into 2g which didn't used to happen earlier... so can't be a provider issue...
RawVKiran
Active Level 3
Galaxy M
This is Samsung's Problem bro.. I Tried in Every possible way, even i Replaced My sim But No Result.
cs-member13
Expert Level 4
Galaxy M

Dear Samsung Customer,
Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.

1. Enable Mobile data:
Navigate to apps screen>Settings>Connections> SIM card manager> Mobile data>Select the preferred SIM card from the drop-down.
Note: Preferred SIM should be inserted in SIM slot 1
Please follow the steps to enable data roaming (while in roaming). Navigate to apps screen>Settings>Connections>Tap on Mobile Networks>Enable Data roaming.

2. If the issue has not been resolved then check network mode. Select the network mode e.g LTE/3G/2G (auto connect).

3. Check mobile data limit:
1. Go to “Settings > Connections > Data Usage > Mobile data usage” (depending on your device)
2. You’ll see a graph showing your data usage along with a whole bunch of settings.
3. Alternatively, you can turn off all data limits by unchecking the “Limit mobile data usage” box.

4. Reset and set new APN:
Apps screen>Settings>Connections>Mobile network>Access Point Name>tap on menu (three dots) then Reset to defaults> Reset.
How to set new APN: Apps screen>Settings>Connections>Mobile network>Access Point Name>ADD>Name>Enter the Name>OK>APN>Enter the APN>Tap on OK>Menu>Save.

5. Reset network settings:
Go to Settings>General management>Reset>Reset network settings>Reset settings>Unlock your screen (If you have previously set)>Tap on Reset.

6. Delete VPN Profile:
Please follow the below-given steps to delete the VPN profile. Path: Settings > Connections > VPN > Delete VPN Profile if available. (You will see a key icon in the notification panel if VPN is activated).

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Ask questions).

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.

RawVKiran
Active Level 3
Galaxy M
Bruhhhhh 😐😐
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