Original topic:

Facebook app loading issue.

(Topic created on: 08-24-2020 05:29 PM)
484 Views
Arvinn
Beginner Level 4
Options
Galaxy M
There is an issue I have been facing on M21 since day one. When ever the preloaded facebook app has been opened half of the time it loads partially and gets stucks. Then after doing force stop and reopen.It works fine. Kindly fix this bug.
0 Likes
8 Comments
Galaxy M
Clear the cache from app info.
Ehsank
Expert Level 5
Galaxy M
long press on fb icon >app info>storage >clear cache and data then restart your device and then try
Arvinn
Beginner Level 4
Galaxy M
Thank you guys, But i keep clearing cache often. Even tried clearing data.Just now it happened again after clearing cache.I just reported this time. Hopefully will get some assistance From Fb.
Ehsank
Expert Level 5
Galaxy M
check is there any update available
DharaniReddyD
Active Level 4
Galaxy M
disable and check it after enabling
0 Likes
Samsung_Support5
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

* Check app cache:-
Clear cache memory of a particular application : Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes
Arvinn
Beginner Level 4
Galaxy M
Even after clearing cache.And keeping all updates of the app at place. This error keeps coming back. have reported it to facebook too.
0 Likes
cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes