Internet not working 4G/5G - Samsung M14

[Sadashiv21]

Internet not working after prolonged usage (Approx. 45mins usage) causing buffering or loading on App startups like YouTube, Facebook, Google news, etc. had to restart phone again and again to work as expected. 

Even switching from 4G or 5G but still not resolution. Also cross checked same network provider on different handset seems no issues such. Only my Galaxy M14 facing such Internet lags. Most issue os face when phone switched to battery saver mode where Internet seems no respond even when Data Mode is On. 

Please help with resolution 

[Armaanpanesar]

Restart your phone

[Sadashiv21]

Thanks for reply have tried solution as mentioned earlier

[Sadashiv21]

@umesh30 @JARVISRishabH

[vatan2004]

Brother i am also facing same issue its pathetic and even samsung will not do anything in this and always say that all these are 3rd party app, i dont know what will run do we have samsungtube or we have samsung gram hahah bcz mobile use to work with all the 3rd party apps

[Sadashiv21]

these manufacturers nowadays wants to shoulder all faults in customer custody

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Check Settings: If mobile internet is not working during the call, then check settings 'Use internet during call', Please follow the below steps to enable 'Use internet during call'. Settings> Mobile Networks> Use internet during call> Enable it, if disabled.

Check Mobile Network: Settings> Connections>Mobile networks> Network mode> Select 5G/LTE/3G/2G (auto connect).

Check Network Operator: Settings> Connections> Mobile networks> Network operators> Select automatically.

Check Data Roaming: Settings> Connections> Mobile networks> Data roaming to enable it, if disabled.

Reset network settings: Settings> General management> Reset> Reset network settings> Reset settings> Unlock your screen> Reset.

Check another network operator SIM: If the issue has not been resolved, then get in touch with the network operator and try to check with another network operator SIM.

Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Sadashiv21]

Every troubleshooting is done,, request to take feedback for faulty updates getting installed in our phones.

it should not be always customers fault or pain to beared on us

[NitishJha7]

Subject: Urgent Assistance Needed: Samsung Galaxy M14 5G Connectivity Issue

Dear [Customer Service],

I hope this email finds you well. I recently purchased a Samsung Galaxy M14 5G, and I'm experiencing connectivity issues with the 5G network despite being in a 5G activated area and having an Airtel 5G SIM card.

Although the phone displays the 5G logo in the status bar, I am unable to access 5G internet, and as a result, my daily data allowance is getting exhausted without proper usage. This has been causing inconvenience and frustration.

I kindly request your prompt assistance in resolving this matter. If necessary, I would appreciate it if the phone could be replaced with a model that ensures proper 5G connectivity.

Looking forward to your urgent response and resolution of this issue.

Sincerely,
[Nitish Jha]

[Rexter]

Same as me but I am using jio 5g network