Dual Whatsapp App Error Regarding Format not Supported for PDF and Image

[Nik041]

Samsung M30s

All problem start after latest update Android 11 ( one UI core Version 3.1)

I am unable to open PDF files on whatsapp (Samsung dual messanger Whatsapp). It shows error " This file could not be accessed. Check your connection or make the filw name shorter". Also i am unable to send photo using whatsapp jn built camera. It shows error " This file format is not supported." Same Pdf file open in main whatsapp but it can't open in whatsapp which i use as dual messenger.

The same pdf open in my main whatsapp, but not opening in dual messenger whatsapp app. 

Please Help.

[Sokul]

I faced the same problem. It seems you will have to reflash your firmware again via ODIN. It worked for me tho.

[ShashankT]

Can you explain how you did?

[AKhan7]

Can you pls let us know ur steps in detail?

[Sokul]

Search in the internet- Flash Stock Rom Via Odin. You'll get it.

[Titli06]

The same problem happened to me. I tried to connect to Samsung care. They gave me some worst idea to reset the phone. I didn't do that because I don't want to lose all my data and after backing up then create the all those things will take lot more time. Then they told to contact WhatsApp. I sent an email regarding this but they told this is not the issue from WhatsApp.. when there was no hope I just exchange my normal WhatsApp and dual WhatsApp. After that surprisingly I can open the pdf easily until now. Don't know the reason though but this worked for me.

[AKhan7]

I was also told the same by samsung help center. But i dnt think this problem is from whatsapp. It occured when software is updated recently.

Has anyone found any solution?

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[KifahsZH]

Anyway, seems there is a problem. When will Samsung going to resolve this problem??

[saigroot]

Dear nik041.
I haven't updated to Android 11 yet. I'm still using Android 10 UI 2.0. Still i faced the same issue. Even the total WhatsApp folder is missing. Issue not resolved.