Dual WhatsApp media files not showing in Gallery

[DurgaJha]

I m using M30 device and from last few days I am unable to view Dual WhatsApp Media files (Images/Video/Others) in phone Gallery. 

Checked below path in My Files but no WhatsApp folder. Earlier it was found at this path.

Internal storage -> DualApp 

Please help.

[DurgaJha]

Screenshot shared

[stuck_cam]

Wait until samsung fix the glitch.

[IndVS]

Samsung not working on this...it's being faced by many people for long time now

[stuck_cam]

Check notice section. Samsung already released a info about this. Hope we will get update soon.

[manishb-r2]

Where is this Notice section?

By the way I also have a response I got from the Samsung Australia R1 community mods where I had mentioned the WhatsApp Issue as well in the post. Looks like Samsung has a fix on the way. 

https://r1.community.samsung.com/t5/galaxy-a/quot-other-quot-in-internal-storage-has-10gb-of-unexpla...

Moderator SamsungTina
‎07-14-2021 01:29 PM

"Hi Manish, in regards to the Whatsapp issue, a software update will be released to resolve it. The issue arose due to the file path being changed for where media files are saved. "

[manishb-r2]

https://r1.community.samsung.com/t5/galaxy-a/quot-other-quot-in-internal-storage-has-10gb-of-unexpla...

Moderator SamsungTina
‎07-14-2021 01:29 PM

"Hi Manish, in regards to the Whatsapp issue, a software update will be released to resolve it. The issue arose due to the file path being changed for where media files are saved. "

[stuck_cam]

Click on that bell icon at top . You will find the notice section there.

[IndVS]

Till when...afraid of data loss..can't even bkup as the dual app folder is also not showing any data in file manager

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support