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Original topic:

Dont Update One UI 8

(Topic created on: 2 weeks ago)
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Oneui7infoMseries
Active Level 5
Options
Galaxy M
I device got green line issue after update 

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10 Comments
Solution
GalaxyPhones
Active Level 5
Galaxy M
Please visit the swrvice centre for replacement it may be free for some selected models.

If you like, please accept this as a solution from the 3 dot menu on this comment.
Galaxy M
They r telling me 3500 for replacement
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Solution
ram_ram
Expert Level 4
Galaxy M
Ask for free replacement of display in samsung service center don't pay for display
Solution
goodthings
Expert Level 5
Galaxy M
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
goodthings
Expert Level 5
Galaxy M
You're welcome to here.
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Galaxy M
Can u see line on ss ?
goodthings
Expert Level 5
Galaxy M
No. For temporary solution use dark mode and display refresh rate 60. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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BiRdMaN
Expert Level 5
Galaxy M
Samsung offers free screen replacements for some Galaxy phones under specific circumstances, primarily related to a known green line display issue.

Conditions
(e.g., 3 years from purchase) and without physical or water damage.

Limited to certain models and regions, including the Galaxy S21 series, S21 FE, S22 Ultra, and extended to S23 as well due to the growing number of users facing the green line issue on their devices.

The offer is valid until 31st December 2025

If you find this helpful, I'd appreciate it if you could ACCEPT it as a SOLUTION. Thank you 😊

https://mphone.in/samsung-offers-free-screen-replacement-for-galaxy-s23-s23-ultra-in-india/
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cs_member10
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Kindly restart your device.

● Reset the device:
Note: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember Google password before resetting the device because it required during initial setup. If you don't remember the password, then reset (Forgot password) your google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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