Original topic:

Different csc causing software update delay

(Topic created on: 09-28-2025 08:54 PM)
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PrantoM14_
Active Level 4
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Galaxy M
I bought a Galaxy M14 4g from an official Samsung store. One UI 7 didn't came to my phone till now. I got frustrated and did some research. Turns out the CSC is 'ODM' in phone causing software update delay. Galaxy M14 4g from Bangladeshi CSC started getting the update almost 4 months ago. This time I can't hold back. If they don't fix it, I'll have to take harder steps. We're loyal and love Samsung. But this time, they broke our trust. 
2 Comments
cs_member10
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly visit the service centre and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.

You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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Rishat23143
Active Level 1
Galaxy M
I bought a Galaxy M14 phone from an official Samsung store in Bangladesh about 2 months ago. The One UI 7 update hasn’t arrived on my phone yet, but about 15 minutes ago, I received a notification for the update. However, when I clicked on it, it didn’t work anymore. So, I kindly request you to please help me install the urgent One UI 7 update on my phone.
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