Continously restart

[chitraa]

My mobile is getting restarted since yesterday evening continously on and off automatically after freezing please resolve this.

[Rahul08M21]

Hello,
Open device care option in settings app,

Always optimize phone

Tap on three dots at top right side of device care, the automation option is there in which check where restart option is on or off,

And if memory cache is too much stored, optimize it

If you find this helpful click on three dots and accept as solution.

Thanks...

[chitraa]

Thanks alot but I am already done with all those. Please help me

[Rahul08M21]

If you confirm that the problem not solve,

Then
Call customer care do Steps follow by customer care, if you need to inspect your device online they genrate the code for smart tutor and they inspect and diagnost mobile using smart tutor.

Thanks...

[chitraa]

Okay thank you rahul

[Rahul08M21]

Your welcome

[bipinthapa]

please reset your phone, it might help out.

[OptimusPrime108]

Might be a firmware problem also. See if installing the firmware afresh solves anything.

[madhavi_125]

If you have a windows PC then try installing software via the PC this might fix the issues.

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support