Connectivity of buds 2 pro

[DarKPriNce_M31s]

I bought Galaxy buds 2 pro and it's been 1 week. I've connected it with M31s which i bought 4 years ago (November my phone turns 5yrs) softwares are upto date. But the connectivity blw buds 2 pro and M31s is what's more concerning to me. 3 or 4 mtrs apart if there's any object blw buds and phone, I get connectivity problem, music doesn't play especially sometimes during driving also. Do I need to exchange it for a new one or it's my M31s old bluetooth version which doesn't connect strongly. Need your suggention ppl. Thank you 

[S_Kumar73]

I have buds 2 pro(18000/-) and boat rockerz 235 pro( just 799). When I connect with my S23 ultra, boat rockerz connect within 2 seconds and buds 2 pro takes 7 to 8 seconds to connect.

[8921649411]

Disconnect all old bluetooth connection

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you kindly perform the following steps to resolve your issues.

Reset app preferences: Settings > Apps > More option > Reset App Preferences.

Clear cache: Settings > Apps > Menu > Show system apps > Search and type "Bluetooth" > Bluetooth > Storage > Clear cache > Clear data > OK.

Reset settings: Settings>General Management>Reset> Reset all settings to their default.

Reset network settings: Reset Wi-Fi, Bluetooth, and other network settings to their default.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

Restart both buds: If you continue to experience problems, restart the earbuds, and then make sure the earbuds' software is up to date.

Reset Galaxy Buds: Galaxy Wearable App > General >Reset.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support