Original topic:

Charge issue

(Topic created on: 04-18-2020 02:35 AM)
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Roshni21
Beginner Level 2
Options
Galaxy M
MY GALAXY M30s purchased in Nov 2019, suddenly drains in less than 11 hours and takes 7 hours to charge. The power key has stopped working too. 
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5 Comments
Karimaakarim
Beginner Level 2
Galaxy M
Quel pays avez-vous acheté?
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AdvTamhankar
Active Level 6
Galaxy M
For Testing Power Button, there is option in our Samsung Members App to know whether its software or hardware issue.

1. Click Plus button in Circle, botton right of Samsung Members App.
2. Click "Phone Care". then Click "Interactive Checks" (Give all permissions). And then click "Hardkeys". Then test whether your Power button is working in that test or not. If its working in that test then its software issue otherwise hardware.

So whatever the result is try this step mentioned below.


Do this Thing. (Data will be safe)

1. First Switch off the Phone, then Press and hold Power Button + Volume Up (Simultaneously), as Samsung Logo appears release the Power button but keep holding Volume Up.

2. "Android System Recovery" will appear, you have to control the functions with Physical buttons.
Select, "Wipe Cache Partition" with Power Button. Select "Yes".

Wait for the system cache partition to clear.

Select the Reboot option to return to normal device usage.

Hope it helps.

If this Doesn't work, Try with Factory Reset. (Data will be erase)


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Samsung_Support3
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

 

To avoid battery drainage please turn off un-used options, decrease display brightness, turn off auto sync option, close background running apps.

 

Follow the troubleshooting steps provided in the given link tp resolve your problem: http://www.samsung.com/in/support/skp/faq/1101689

 

If issue still persist, kindly register your concern in Samsung members app (Samsung Member > Get help > send feedback > Ask question/Error report)

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Roshni21
Beginner Level 2
Galaxy M
Thank you everyone
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