Original topic:

Can't use camera, please check your phone.

(Topic created on: 07-24-2025 11:19 AM)
141 Views
ARTowhid
Active Level 1
Options
Galaxy M
What is the solution for camera issues?. After opening camera it's only saying= Can't open camera, please check your phone. But why? 
Before it's camera also show a Pop up notification= camera usage restricted due to security policy? But why it's said? 
My phone is Galaxy M14 4g indian 
Android 15
One UI 7
9 Comments
ARTowhid
Active Level 1
Galaxy M
This issues why happened? p9JHivL6oC.jpg
Gokusuper
Active Level 7
Galaxy M
Pls go to the service center that only sllve this problem 😊
Gokusuper
Active Level 7
Galaxy M
Try to clear the cache for the camera app i think it will work
0 Likes
ARTowhid
Active Level 1
Galaxy M
Everything I have done even I have resets my phone. Same issues. Not only me. Search in YouTube. Many many people are facing this issues. Can't use camera please check your phone
Gokusuper
Active Level 7
Galaxy M
My phone camera works fine
0 Likes
ARTowhid
Active Level 1
Galaxy M
Your phone and my phone aren't same bro😂
Gokusuper
Active Level 7
Galaxy M
Yeah
0 Likes
Gokusuper
Active Level 7
Galaxy M
Bro then go to the service center 😊
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support