Original topic:

Bluetooth connectivity issue devices

(Topic created on: 06-02-2024 08:36 AM)
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SSVG
Active Level 6
Options
Galaxy M
Not showing accurate battery percentage of other bluetooth devices when connected to phone 
Bluetooth pairing issues 


7 Comments
Bishal86
Active Level 5
Galaxy M
It is bt device's problem not mobile's.
Low price bt devices cause these problems
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SSVG
Active Level 6
Galaxy M
may be but my device costs around 6000
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ĎÈXȚÈŘ
Active Level 6
Galaxy M
Bluetooth pairing issues and inaccurate battery percentage displays for connected Bluetooth devices on phones are common problems. Here are some steps to troubleshoot and resolve these issues:

Troubleshooting Bluetooth Pairing Issues

Restart Devices:

Restart your phone and the Bluetooth device you are trying to connect.

Unpair and Re-pair Devices:

Go to your phone’s Bluetooth settings, find the problematic device, and select “Forget” or “Unpair.” Then try pairing the device again.

Ensure Devices Are in Range:

Ensure that both devices are within the effective range (typically within 10 meters) of each other.

Update Software:

Check for and install any available software updates for your phone and Bluetooth device. These updates can fix bugs and improve compatibility.

Reset Network Settings:

On your phone, you can reset the network settings to fix any underlying issues. This will also reset Wi-Fi networks and passwords, so you will need to reconnect to Wi-Fi networks afterwards.On Android: Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth.On iOS: Settings > General > Reset > Reset Network Settings.

Check for Interference:

Ensure there are no other electronic devices nearby that could be causing interference, such as microwaves, Wi-Fi routers, or other Bluetooth devices.Troubleshooting Inaccurate Battery Percentage Display

Compatibility Check:

Ensure that your phone supports battery level reporting for the specific Bluetooth device. Not all phones or devices support this feature.

Update Software:

Make sure both the phone and the Bluetooth device are running the latest firmware or software. Manufacturers often release updates that can fix issues related to battery reporting.

Use Manufacturer’s App:

Some Bluetooth devices have companion apps provided by the manufacturer that can give more accurate battery readings. Install and check the app if available.

Re-pair the Device:

Unpair the Bluetooth device from your phone and then pair it again. This can sometimes resolve issues with battery percentage not updating correctly.

Check Bluetooth Settings:

On Android: Go to Settings > Connected devices > Bluetooth, and see if the battery percentage is shown next to the connected device.On iOS: Go to Settings > Bluetooth, and see if the battery percentage is displayed next to the connected device.

Reset Bluetooth Module:

On iOS, you can try resetting the Bluetooth module. Go to Settings > Bluetooth, turn Bluetooth off, wait for a few seconds, and turn it back on.Additional Tips

Clear Bluetooth Cache (Android only):

Go to Settings > Apps > Show system apps (you may need to tap on the three dots in the upper right corner) > Bluetooth > Storage > Clear Cache and Clear Data.

Contact Support:

If the issue persists, contact the support teams for your phone or the Bluetooth device. There might be known issues or specific fixes available.

By following these steps, you should be able to resolve most Bluetooth pairing issues and improve the accuracy of the battery percentage display for connected devices.

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SSVG
Active Level 6
Galaxy M
I already tried above steps on Android phone but issue still exists
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Umangmathur
Expert Level 5
Galaxy M
Try resetting the bluetooth device maybe it'll work
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cs_member10
Moderator
Moderator
Options
Galaxy M

Dear Samsung member,

Greetings from Samsung customer support.

As per your concern, we would request you kindly perform the following steps to resolve your issue.

Reset app preferences: Settings > Apps > More option > Reset App Preferences.

Kindly try to connect your device with "other devices" and check.

Clear cache: Settings > Apps > Menu > Show system apps > Search and type "Bluetooth" > Bluetooth > Storage > Clear cache > Clear data > OK.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

Reset settings: Settings>General Management>Reset> Reset all settings to their default.

Reset network settings: Reset Wi-Fi, Bluetooth, and other network settings to their default.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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BSP121
Active Level 5
Galaxy M
m34 after one ui 6.1 update my realme wireless buds volume up/down cannot operate with device button. only neckband's volume button works
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