Black screen issue

[sauuabh]

After the recent update i.e One Ui 2.5,I am facing the issue of black screen which is when i keep phone idle for some time and try to unlock it, it doesn't respond and i have to hard restart it..As it doesn't react on power on off button or to fingerprint sensor and nothing appears on screen as well

[Anonymous]

😃 i think you applied this option 👇

[a2ls]

What does this option do?

[Anonymous]

this option dark your wallpaper

[sauuabh]

this is not dark theme issue....fone us going brick every now and then.

[Anonymous]

then black crush issue

[sauuabh]

i have observed that if i don't open/use secure folder which was introduced in this update then phone works fine. but if again start using it then issue resurfaces

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would like to inform you that as you have tried all the steps, we request you kindly visit the service center as your device needs physical inspection. To check for the nearest Samsung service center kindly click on the link: https://www.samsung.com/in/support/service-center/

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[sauuabh]

i have alredy visited service center and they have reinstalled OS but after 1-2 days same issue resurfaced. phone just turns brick and only solution is hard restarting using power and vol down key